Terms of service | Hush Little Darling

HUSH LITTLE DARLING — TERMS OF SERVICE

Last updated: August 2026

Welcome to Hush Little Darling Sleep.

These Terms set out how my services work and the conditions that apply when you book or purchase any Hush Little Darling call, package or guide. Please read them before booking.

By booking or purchasing, you confirm that you have read and accepted these Terms.

1. ABOUT HUSH LITTLE DARLING

Hush Little Darling Sleep is the trading name of Gemma Reynolds, Certified Baby and Child Sleep Consultant.

All guidance is educational and behavioural, not medical. Please consult your GP or health visitor about any health or feeding concern before starting a sleep plan or making changes.

2. SERVICES COVERED

These Terms apply to:

The Sleep Rescue Call
Discovery Calls
1:1 Sleep Support: The Fresh Start Package, The Solid Ground Package and The Village Sleep Package
Existing Client Support Calls
Downloadable guides

What each 1:1 package includes is set out in full on its own service page. Those descriptions form part of these Terms.

3. BOOKING AND PAYMENT

3.1 Sleep Rescue Calls are paid in full at the time of booking.

3.2 1:1 packages are paid in full before your start date. If payment has not been received, your start date may be moved or your booking cancelled.

3.3 Discovery Calls are free.

4. CANCELLATIONS, RESCHEDULING AND REFUNDS

4.1 Sleep Rescue Calls

Your slot is held for you from the moment you book.

With at least 48 hours' notice I will reschedule your call at no cost, as many times as you need. Your call must still be taken within 30 days of booking.

Inside 48 hours I am not able to reschedule or refund, because the slot has been held and cannot be offered to another family at that notice.

If you do not attend and have not been in touch, the call is treated as used.

Once your call has taken place it is not refundable.

4.2 1:1 packages

Your support must begin within 30 days of your consultation. If it has not begun within 30 days, the package is treated as complete and is not refundable.

Your start date can be moved with at least 48 hours' notice, provided the new date still falls within those 30 days.

Once your consultation has taken place or your personalised plan has been written, the package is not refundable.

4.3 Pauses

Once support has started you may pause once, for up to seven days. After that your plan will be closed and support ends. Any further support would be a new booking.

4.4 Unused calls

All support calls must be used inside your active support period. They cannot be carried over, exchanged, or transferred to another person.

4.5 Your right to cancel

Under UK consumer law you normally have 14 days from booking to cancel a service bought online. Because families usually need support sooner than that, you will be asked at the point of booking to agree that your call or your support may begin within those 14 days, and to acknowledge that once it has begun you lose the right to cancel and receive a refund.

4.6 Guides

Downloadable guides are not refundable once the download link has been sent, as they are digital products supplied immediately.

4.7 If something goes wrong

If your circumstances change or you are unhappy, contact me at gemma@hushlittledarling.com. I would always rather resolve something directly.

5. YOUR RESPONSIBILITIES

By booking you confirm that:

You will follow safe sleep practice in line with Lullaby Trust and NHS guidance
Your child has no medical condition that would make sleep training unsuitable
You will tell me about any relevant health information, before and during our work together
You understand that my methods are responsive self settling, such as gradual retreat or interval check ins, and that some crying is a normal part of a child learning a new skill
You understand that results depend on consistency, and that if the plan is not followed as agreed, an outcome cannot be guaranteed

You remain responsible for your child's health, safety and wellbeing at all times.

6. COMMUNICATION AND HOURS

Support is provided Monday to Saturday.

Messages and sleep logs are responded to during working hours. Messages sent outside those hours, or on a Sunday, are answered on the next working day.

Every message comes directly to me. There are no assistants.

7. CONDUCT

All communication, including WhatsApp, must remain respectful. I reserve the right to end support without refund in cases of abusive or threatening behaviour.

8. LIABILITY

Hush Little Darling provides sleep education and support. I do not diagnose or treat medical conditions, and nothing I provide is medical advice.

Results vary depending on consistency, environment, and how closely the plan is followed. By booking, you accept that results cannot be guaranteed.

Nothing in these Terms limits liability for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded.

9. INTELLECTUAL PROPERTY

All plans, guides, materials and written content remain the intellectual property of Hush Little Darling. They are for your own use and may not be copied, shared, resold or distributed without written permission.

10. DATA AND PRIVACY

Your data is handled in line with UK GDPR and the Hush Little Darling Privacy Policy. Client information, sleep logs and communications are stored securely and confidentially.

11. CHANGES TO THESE TERMS

These Terms may be updated from time to time. The version in force is the one published on the date you book.

12. GOVERNING LAW

These Terms are governed by the law of England and Wales, and any dispute falls under the exclusive jurisdiction of its courts.

13. CONTACT

Gemma Reynolds
gemma@hushlittledarling.com
www.hushlittledarling.com